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Service Status Archives

Programme schedule issue

We are having difficulties with our automated display of upcoming programmes, on the column to the right. We’re working on it and apologies that not all our programmmes are showing there just now.

UPDATE – Sunday night – all sorted now and upgraded!

Alive 107.3FM - Application Alive 107.3FM is proud to announce the launch of our brand new mobile app for Android phones. You can download it on any android mobile phone by searching for ‘Alive 107.3FM’ in the market, or from the link below.

Be sure to check it out and let us know what you think, and, coming soon we’ll be releasing an app for iPhone too!

Broadcast Problems

Alive 107.3FM is currently experiencing broadcast ouput problems with both our FM broadcast and Internet Streaming service. We became aware of these problems around 0700 today and are working to resolve them as soon as possible.

Update:
As of 0740 this morning all problems have been resolved and normal service restored. Alive 107.3FM would like to appologise for any inconvenience caused and hope that you will continue to listen to Alive 107.3FM, Community Radio for Dumfries.

Web interference today

Listeners please note, Alive 107.3fm is having web based technical works being carried out today.  As a result you may experience occasional loss of broadcast.  We apologise for this short term problem.

 

Internet streaming problems

We do apologise for service difficulties this afternoon with our internet streams. Our service provider is working hard to restore the service as soon as possible. Please check back.

UPDATE AT 12.10AM, 5 January – FULL SERVICE NOW RESTORED. Sorry for any inconvenience from the problems over the last 8 hours, which were due to circumstances outside our control.

Live web streaming

We apologise for the interruption to our live streaming service which ocurred this morning, which was due to remote server problems outside our control.

Everything is back to normal now.

Internet server reinstated

The earlier problems with our online streaming service, due to a fire in the UK based datacentre used by the service company, have now been resolved by re-routing. Hopefully we’re back to normal, but you may experience occasional difficulties as the engineers implement a permenant solution.

Our internet servers are offline

If you’ve been trying to listen to Alive Radio using one of our internet streams, we do apologise but they have been offline since just after 5.30pm today, due to a fire in the datacentre housing the servers, in the south of England.

Engineers are working to re-route the service to another datacentre and we hope to have service restored soon.

Meanwhile, we do hope you’ll keep looking back for more information. We’ll post here when we know more.

The Alive Radio Engineering Team.

Changes to internet streaming service

We’re upgrading our streaming service this afternoon, which should improve the sound quality you experience and allow many more listeners to connect at the same time.

There may be a short break in service in while this is carried out and you may need ot close your browser and reopen it to regain the new service.

If you’re using iPhone or Andriod to conne, you’ll need to select Shoutcast (we were formerly using an Icecast server). We can help provide you with guidance and support if you get stuck.

Apologies for any inconvenience.

Studio upgrade

We’re delighted to be upgrading our automation and on-air system to provide you with an even better service.

As a consequence of the improvements, there may be occasional interruptions over the next 24 hours and our presenters are working without some of the normal tools in studio – jingle play-outs etc.

Thanks for understanding.

The engineering team.

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